CRM Billing Software - Trully Collaborative Billing and Rewards

Home My Account FAQ Careers Legal & Privacy Site map

You are here: Home > Industries > Real-time Loyalty & Offers

Solutions

Technology & Processes

CRM.COM News

LTV Moves to Triple Play with CRM.COM Software V3R3
LTV successfully upgrades CRM.COM Software and goes live with Triple Play.
Read more

CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software
AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam.
Read more

CRM.COM Articles

Leverage your partners and resellers
Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work.
Read More

Training & Events

CRM.COM Certification Course
CRM.COM is offering regular 1 week certification courses.
Read More

Brochures

Improve operational efficiency
Increase the efficiency of all your CRM processes with CRM.COM software extensive coverage of ALL sales, service, marketing and operations functions.
Download brochure

Real-time Loyalty & Offers

Solution Overview

The CRM.COM Real-time Loyalty Solution is designed to help retailers, card issuers and loyalty operators acquire and retain customers by facilitating and automating the implementation and day-to-day management of innovative points based or cash back loyalty schemes.

More specifically, the CRM.COM solution enables companies to provide targeted point or cash rewards to customers in real time at the point of sale (POS) when they use their cards (loyalty cards, debit cards, credit cards, etc.) to make purchases. Rewards earned can be used as partial or full payment for subsequent purchases.

The CRM.COM Solution is ideal for:

Retailers who wish to reward repeat customers with point or cash rewards that can be used as a discount on subsequent purchases
Retailers who wish to reward large commercial customers (such as petrol station fleet customers) with discounts on their monthly bill or discounts based on target levels of purchases
Credit / debit card issuers who wish to implement merchant-funded cash back loyalty schemes
Loyalty operators who wish to launch innovative loyalty programmes for multiple participating partners (retailers, service providers, and others)

Key Features

CRM.COM Real-time Loyalty Solution provides a full range of features required to manage and automate multiple, complex loyalty schemes running concurrently on a single, fully integrated web platform.

CRM.COM Software provides the following key features:

Cardholder accounts (individual, corporate, family accounts) and cards management
Reward accumulation and redemption rules definition (e.g. rewards based on products bought, time and place of purchase; minimum spend amounts; reward expiration, etc.)
Merchant / partner contribution management
Loyalty accounting and reconciliation process management, including automated account statement processing, reward and redemption transaction generation, and more
Dynamic cardholder segmentation based on cardholder profile
Targeted communication and campaign management (e-mail, letter, SMS, phone)
Real-time integration with POS systems and other software
Cardholder and partner web interfaces
Ad hoc and scheduled reports and dashboards

Why CRM.COM Software?

Highly configurable, turnkey web platform to execute sophisticated loyalty offers management. The platform can be easily maintained and enhanced by your non-technical staff.
Comprehensive loyalty database of cardholders containing valuable data on cardholder spending patterns, preferences, habits, etc. This data can help you influence cardholder behaviour and drive your sales.
Ability to define unique cardholder profiles, segment out the most loyal cardholders and provide targeted communication at the POS. Improve your customer retention by offering the right rewards to the right customers at the right time.
Opportunity to work in cooperation with your partner network and design high-impact coalition loyalty schemes. CRM.COM gives you tools to collaborate with your partners, leverage your business network’s market knowledge and share costs and risks.

For more information regarding our specific solutions please follow our brochure links below.
Brochure for Retailers and a Brochure for Card Issuers

To read a Eurobank EFG case study please click here